Terms of Service

1. Services

MLC TECH provides managed IT services, including but not limited to help desk support, network monitoring, cybersecurity, cloud services, and IT consulting. Specific services are defined in individual service agreements with each client.

2. Service Level Agreements

Response times and service levels are determined by the service plan selected. We commit to using commercially reasonable efforts to meet stated response times, but these are not guarantees.

3. Payment Terms

Services are billed monthly in advance. Payment is due within 15 days of invoice date. Late payments may incur a fee of 1.5% per month. We reserve the right to suspend services for accounts more than 30 days past due.

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information about their IT environment
• Maintain reasonable security practices, including password management
• Notify us promptly of any security incidents or concerns
• Authorize access to systems as needed for service delivery

5. Limitation of Liability

To the maximum extent permitted by law, MLC TECH's liability for any claim arising from services is limited to the fees paid for those services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

6. Termination

Either party may terminate services with 30 days written notice. Upon termination, we will provide reasonable assistance in transitioning services to another provider.

7. Contact

Questions about these terms can be directed to: info@mlctech.org